Runnr.ai increases guest satisfaction at the Fasson Hotel
After an intensive and successful test phase, the Fasson Hotel has decided to integrate Runnr.ai firmly into its guest relation strategy. This innovative AI solution sets new standards in guest satisfaction while optimizing internal processes and relieving the hotel team.
What is Runnr.ai and how does it work?
Runnr.ai makes it easy to communicate with guests via WhatsApp. From check-in to departure, a wide range of information and services are available directly via the chat:
- Hotel information such as WLAN data, opening hours or wellness offers can be called up at any time.
- Additional services such as renting e-bikes or reserving a table in the adjacent restaurant can be done simply by sending a message.
- Attractions and tips on activities and sights in the region are just a short message away.
Benefits for guests and team
With Runnr.ai, the Fasson Hotel offers its guests a fast, reliable and personal service that far surpasses traditional approaches. At the same time, the AI ensures that routine requests are processed automatically. This gives the hotel team more time to take care of guests’ individual needs, which noticeably increases the quality of personal service on site.
A step into the future
With the introduction of Runnr.ai, the Fasson Hotel is demonstrating how useful and forward-looking the use of artificial intelligence can be in the hospitality industry. This technological advance not only supports the team, but also increases guest satisfaction and comfort.
Experience it for yourself!
We look forward to driving forward the digital transformation at the Fasson Hotel together with our guests. Do you have any questions or would you like to try out the service? Feel free to contact us – or test Runnr.ai during your next stay!
