Conversion from Opentable to Aleno to optimize reservation processes

At Kannelloni, we have taken an important step towards efficiency and sustainability: The conversion of our reservation system from Opentable to the modern Aleno solution. This system change not only brings further technical development, but also a noticeable improvement in the reservation acceptance process and guest satisfaction.

Objective of the changeover: greater automation and improved guest service
With Aleno, we are using software that enables greater automation of the reservation processes. This applies in particular to the processing of telephone calls, which are now integrated directly into the system. Callers no longer have to wait in long queues, but receive a quick response – without unnecessary delays. With this new solution, we are increasing efficiency while creating a more convenient, stress-free reservation experience.

Optimization of work processes through AI integration
Another advantage of the changeover is the AI-supported telephone reception. The artificial intelligence processes incoming calls automatically and transfers all relevant information directly to the reservation system. This makes the entire process not only faster, but also more error-free. This reduces the administrative workload and gives the team more time to concentrate on looking after guests individually.

Long-term benefits
Increased level of automation: More efficiency in reservation acceptance and administration.
Faster communication: Guests are served quickly, without long waiting times.
Optimized guest service: System-supported processing enables more precise and flexible handling of reservations.

With Aleno, we are pursuing the goal of increasing guest satisfaction through faster processes and even more personalized service. The system change is a further step towards positioning Kannelloni as a restaurant with a modern and efficient service in the future.